Complaint handling policy

Policy on complaint handling procedures

Policy on complaint handling procedures

  • Receive all customer complaints related to the use of the company's products/services.
  • In all warranty cases, you can contact us to complete warranty procedures.
  • The maximum time to resolve complaints is 03 (three) working days from receipt of the customer's complaint. In case of force majeure, the two parties will negotiate on their own.

 

VIET U.S. ENVIRONMENT JOINT STOCK COMPANY

Address: 389 Le Dai Hanh, Ward 11, District 11, City. Ho Chi Minh
Tel: (84-28) 3766 1530
Fax: (84-28) 3766 1531
Email: vae@vinausen.com

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